Privacy Policy

1. Introduction

This Privacy Policy describes how aaajili2 ("we," "us," "our," or "the Platform") collects, uses, stores, and protects the personal information of users ("you," "your," or "Player") who access or use our online gaming platform available at aaajili2.app.

aaajili2 is committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By registering for an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately cease using the Platform and close your account.

2. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, aaajili2 collects various types of personal information. The categories of data we collect include:

2.1 Account Registration Information

When you create an account on aaajili2, we collect the following information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number
• Residential address (street, city, province, postal code)
• Username and password (password is stored in encrypted form)
• Preferred currency (Philippine Peso)

2.2 Identity Verification Documents

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may request copies of the following documents:

• Government-issued photo identification (Philippine passport, driver's license, UMID, SSS ID, or other valid ID)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months)
• Proof of payment method ownership (screenshot of e-wallet account, bank statement showing account holder name )

2.3 Financial Information

When you make deposits or withdrawals, we collect transaction-related data including payment method details (GCash account number, PayMaya account, BPI, BDO, or Metrobank account information), transaction amounts, dates, and reference numbers. We do not store full card numbers or banking credentials on our servers.

2.4 Gaming Activity Data

We automatically record data related to your gaming activity on aaajili2, including game history, bet amounts, win/loss records, session durations, and bonus usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and pages visited. This information helps us maintain platform security and improve user experience.

2.6 Communications Data

If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide.

3. How We Use Your Information

aaajili2 uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your aaajili2 account, including processing registrations, verifying your identity, and enabling access to our services.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱) through your chosen payment method.
• Regulatory Compliance: To fulfill our obligations under Philippine law, including KYC verification, AML monitoring, age verification (21+), and reporting requirements to relevant authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of aaajili2.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features, subject to your communication preferences.
• Responsible Gaming: To monitor gaming behavior, identify signs of problem gambling, and enforce responsible gaming tools such as deposit limits and self-exclusion.
• Legal Proceedings: To establish, exercise, or defend legal claims in the event of disputes or regulatory investigations.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), aaajili2 processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for and to process your financial transactions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML laws, gaming regulations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your privacy rights.
• Consent: For certain processing activities, such as sending marketing communications, we rely on your explicit consent. You may withdraw your consent at any time by updating your communication preferences or contacting our support team.

5. Data Sharing and Disclosure

aaajili2 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, cloud hosting providers, customer support platforms, and analytics tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

5.2 Game Providers

Certain game-related data may be shared with our licensed third-party game developers and studios to facilitate gameplay, resolve disputes, and ensure fair play. These providers operate under strict data processing agreements.

5.3 Regulatory and Law Enforcement Authorities

We may disclose your personal information to Philippine government agencies, regulatory bodies, or law enforcement authorities when required by law, court order, or regulatory directive. This includes reporting obligations under AML regulations and gaming licensing requirements.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Data Security

aaajili2 implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication options for account access
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Continuous monitoring of our systems for suspicious activity and potential security incidents
• Regular staff training on data protection and information security best practices

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under RA 10173.

7. Cookies and Tracking Technologies

aaajili2 uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and analyze how our services are used. The types of cookies we use include:

• Essential Cookies: Necessary for the Platform to function properly. These include session cookies that keep you logged in and security cookies that help prevent fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred games, and display options to provide a more personalized experience.
• Analytics Cookies: Help us understand how players interact with the Platform, which pages are most visited, and where users encounter difficulties. This data is used in aggregate form to improve our services.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by Philippine tax and AML laws.
• KYC Documents: Identity verification documents are retained for the period required by applicable regulations, typically five (5) years after the end of the business relationship.
• Communications: Customer support communications are retained for up to three (3) years for dispute resolution and quality assurance purposes.
• Marketing Data: Retained until you withdraw your consent or request deletion, subject to legal retention requirements.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention procedures.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information held by aaajili2:

• Right to Be Informed: You have the right to know what personal data we collect, how it is used, and with whom it is shared.
• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations and legitimate business interests.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to your request within thirty (30) days, as required by Philippine law.

10. International Data Transfers

aaajili2 primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers, including cloud hosting and analytics providers, may process data in other countries. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal information, including contractual clauses that require recipients to provide a level of data protection equivalent to that required under Philippine law.

By using the aaajili2 platform, you acknowledge and consent to the transfer of your personal information to countries outside the Philippines where our service providers operate, subject to the safeguards described above.

11. Children's Privacy

The aaajili2 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered on the Platform or provided us with personal information, we will immediately suspend the account, delete the associated data, and take appropriate action.

If you are a parent or guardian and believe that your child has registered on aaajili2 or provided us with personal information, please contact our support team immediately so we can take prompt corrective action.

12. Changes to This Privacy Policy

aaajili2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting the updated Policy on the Platform with a revised "Last Updated" date and, where appropriate, by sending you a notification via email or in-platform message.

Your continued use of the aaajili2 platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

Data Protection Officer, aaajili2
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 on the Platform

We are committed to resolving privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.